We understand that the product that you have purchased may not suit or fit. In order for us to best assist you please read the following information carefully before returning a product.
Aqua Lung offers a 30 day Exchange policy within Australia for all goods, excluding sale items, that are unused and in a saleable condition. This means:
- That the product you wish to return is undamaged, unworn, unmarked and where applicable with tags still attached (this includes packaging).
- If you believe your product is faulty please refer to Faulty items section below.
If a product comes back and meets the standards above, we will offer you an exchange for a different size or product. If a product comes back that has been clearly worn, used in water or is damaged your return may be rejected and the goods shipped back to you. Please note that we will only make the exchange for a different size or product once.
For all returns, please contact us at firstname.lastname@example.org outlining what product you would like to return, reason and your order number. We will do our best to look after you from here.
Faulty Item Policy
In the unlikely event that any of your goods are faulty, please send us a photo, a description of the fault, and your order number to email@example.com. From here we will be able to assess if it is a genuine fault and will assist you the best we can from there.
Please read the care instructions of our products carefully and also consider if your product is faulty or just well loved.
We can ship to most addresses in Australia but are unable to ship to PO Box addresses.
You can expect your order to be delivered within 4-5 working days